Help & Support
For students, parents and staff of Vision Academy
Most questions are about signing in, so that comes first. If you are stuck, the ways to reach us are at the end of this page.
Signing in as a student
- With a password. Enter your admission number, mobile number or email, and the password you set.
- First time, or forgotten your password? Tap Use a code. We send a one-time code to the mobile number the academy has for you.
- With Google. Use the Google account whose email is on your admission record.
There is nothing to sign up for: your account comes with your admission. Once you are in, Support in the menu lets you ask a question and follow the reply.
Signing in as a parent
Tap Sign in as a parent and enter the mobile number the academy has for you. We send a one-time code. There is no password to remember. You will see your child's attendance, results and fees, and each of your children if more than one studies with us.
Signing in as staff
Tap Staff? Sign in to Vision One at the bottom of the sign-in screen and use the username and password the office gave you. If you have forgotten them, or the app says your account has nothing switched on, ask the office.
The code did not arrive
- Check that the number you entered is the one the academy has for you. The code only goes to that number.
- Codes arrive by WhatsApp or SMS and can take a minute. Wait before asking for another.
- If your number has changed, tell your centre so they can update it. We cannot send a code to a new number until they do.
Location, camera and notifications
Students and parents are never asked for location. Staff use the camera for check-in, and field staff are asked for location to record their visits. Notifications can be switched off in your phone's settings at any time. The privacy policy explains each permission in full.
Contact us
WhatsApp: +91 73563 08222
Your centre: the office at the centre where you study or work can help with anything in the app.
Your data: privacy@visionacademy.info for a copy, a correction or a deletion request, as the privacy policy describes.